Patients & Visitors

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To protect our vulnerable patients, you must self-screen for symptoms of illness before visiting our hospitals.

Do you have cold symptoms, stomach flu or COVID symptoms?
Have you, or has someone close to you, been sick in the last 10 days?

If yes to either, do not enter our hospitals unless you are seeking emergency care.

If you have an appointment, but feel unwell, please call the appropriate clinic for further instructions.

Patients and visitors can complete an online self-screening tool here. Some higher risk settings may require the online screening tool to be completed before entering. A QR code for the online screening tool is also available on signs at hospital entrances (simply open the camera on your phone and hold it up to the square QR code, then complete the questionnaire). 

Medical masks are required at all times while in the hospital. Masks are available at most hospital entrances.

Visiting Policy

As we balance the need for safety, with the important role care partners play, we continue to have some limitations on care partner and visitor access at this time. Please be sure the patient you wish to visit is expecting you. We do not require proof of vaccination for care partners or visitors.

Patients are limited to one (1) care partner/visitor at a time, except in the following situations where more may be permitted:

  • Patient is at end of life, as determined by the care team
  • Critically ill patients in the ICU
  • Paediatric patients
  • Child birth
  • Breast/chest feeding parents are respected and supported to have their infant at the bedside as needed during periods of separation

Please talk to the care team to determine if an exception applies.

Please note:

  • Emergency Department (ED) patients are limited to one consistent care partner for the duration of their stay in the ED

Visiting hours are restricted to 8 a.m. to 8 p.m. except in the following circumstances:

  • Patients at end of life, as determined by the care team
  • Critically ill patients in the ICU
  • Paediatric patients
  • Child birth
  • Patients going to the Operating Room
  • Highly vulnerable patients (significant developmental disability, cognitive impairment, language barrier, frail/elderly)
  • Emergency Department patients
  • Breast/chest feeding parents are respected and supported to have their infant at the bedside as needed during periods of separation

A helpful handout can be found here.

All care partners and visitors must:

  • Wear a medical mask at all times (masks available at entrances)
  • Make every reasonable effort to maintain physical distancing space
  • Complete hand hygiene frequently 
  • Remain with the patient you are in the hospital to support and refrain from moving about within the hospital
  • Refrain from eating or drinking in the patient’s room.  

Please note: visiting may be restricted if a patient is COVID positive, is considered high risk of having COVID, or if an outbreak occurs.

Quinte Health is continuing to monitor COVID-19 activity within our community and throughout the region. We will be ready to re-implement more comprehensive screening measures and more restrictive visiting measures as needed to protect our vulnerable patients.

We appreciate your support as we continue to respond to the COVID-19 pandemic.

CLICK HERE FOR MORE INFORMATION ON COVID-19 
 

 

Virtual Visits can be arranged between patients and loved ones. Click here for more information.

 


Hospital entrances available for use:

Belleville General Hospital

  • Charlotte Sills entrance (6 a.m. to 10 p.m., 7 days/week)
  • Emergency Department entrance (24/7)
  • WCA entrance (6 a.m. to 6 p.m., Mon-Fri) - masks unavailable at this entrance.

Trenton Memorial Hospital

  • Emergency Department entrance (24/7)
  • Main entrance (7 a.m. to 5 p.m., 7 days/week)

Prince Edward County Memorial Hospital

  • Emergency Department entrance (24/7)
  • Main entrance (6 a.m. to 10 p.m., 7 days/week)

North Hastings Hospital

  • Main entrance (7 a.m. to 9 p.m., 7 days/week. Ambulance entrance after hours)