Patients & Visitors
Quinte Health Care
Exceptional Care, Inspired by You.

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Update: Our regular open visiting policy has been suspended due to COVID-19.  Please review our current visiting statement below before attempting to visit a patient at one of our hospitals.

June 19, 2020 - With our current low community prevalence of COVID-19, we’ve made significant changes to our visiting policy that will allow us to welcome additional care partners back into our hospitals. We appreciate the invaluable role that care partners play in supporting family members and friends who are patients in our hospitals.

All visitors will be asked questions about their health and travel history and must pass screening in order to be allowed entry. Visitors must wear a mask and comply with any requirements for additional personal protective equipment. Please bring a clean, dry mask from home. If you do not have one, we will provide you one at the entrance and will remind you to bring one next time.

While visiting, all visitors must make every reasonable effort to maintain social distancing space (2 metres) and complete hand hygiene frequently.

While in the hospital, visitors are to remain with the patient and refrain from moving about within the hospital.

Visitors are not permitted to sleep in the hospital.

Please adhere to the specific restrictions outlined in our visiting statement:

Please click here for our current Family/Loved One Visiting Statement


Changes to how you enter QHC hospitalsTo effectively screen everyone entering our hospitals, we have reduced our points of entry. The following entrances are the only ones in use. Please remember to bring and wear your mask while in hospital.

  • QHC Belleville General Hospital – Emergency Department entrance open for patients and visitors 24/7. Charlotte Sills Wing entrance open for patients and visitors 6am-9pm. WCA entrance also available for patients and visitors Mon-Fri, 6am-4pm.
  • QHC Prince Edward County Memorial Hospital -  Emergency Department entrance for all patients and visitors 24/7
  • QHC North Hastings Hospital – Main entrance of hospital for all patients and visitors 24/7 (access to hospital through the Manor will be closed off).
  • QHC Trenton Memorial Hospital – Emergency Department entrance for all patients and visitors 24/7. Main Entrance also available for patients and visitors 7am-4pm.

CLICK HERE FOR MORE INFORMATION ON COVID-19. 


 

Regular policy for visiting / patient support (temporarily suspended due to COVID-19)

QHC encourages visits from family throughout the patient's hospital stay. We know that having loved ones nearby while in hospital will make our patients more comfortable and will support their recovery.

Visiting hours are flexible to accommodate the patient circumstance; there are no prescribed hours. Visiting may be adjusted in timing and the number of visitors based on the clinical care needs of the patient. This is planned in collaboration with the patient, family and inter-professional care team.

Visiting may be interrupted for physicians and nurses to provide care if need be.  Visiting may be restricted to protect the health care needs and privacy rights of other patients or to maintain safety and security. It is recommended that patients admitted to the hospital should have no more than 2 visitors at a time. Visits of more than 2 people may be accommodated through collaboration with the patient and the inter-professional care team.

To ensure confidentiality, all health care information is shared directly with the patient. When this is not possible, it is strongly recommended that one person be identified by the patient or substitute decision maker to receive and deliver valuable information about the patient.

After hours (9 p.m. - 6 a.m.) all visitors must enter through these designated locations:

  • BGH: Emergency Entrance
  • NHH: Emergency Entrance
  • PECMH: Emergency Entrance
  • TMH: Emergency Entrance

Please note: Visitors who are feeling unwell; have an infection; have symptoms of respiratory illness, symptoms of flu-like illnesses or symptoms of other communicable diseases should not visit. 

In certain cases, visitors will be required to wear Personal Protective Equipment (PPE) to support a safe environment for patients who may have a contagious condition. 

Visitors must perform hand hygiene with soap and water or alcohol based hand rub before and after visiting a patient. (Watch the video below!)

QHC is a reduced scent environment. The wearing of scented personal care products (i.e. perfumes, aftershave, hairspray) is strongly discouraged. Bringing fragrant flowers to patients is also discouraged.

For the protection of patients, staff and visitors who may have a latex sensitivity/allergy, QHC does not allow latex balloons to be brought into the hospital.  Mylar/foil balloons are acceptable.

Visiting children under 12 years must be directly supervised by an adult, who is not the patient.

Alternative visiting (e.g. pet visitors and/or animal-assisted therapy) must be pre-arranged by contacting the In Charge Nurse in advance of the visit. 

Take a moment to learn about why hand hygiene is so important in the hospital: 



Accommodations 

If you are looking for a place to stay while your loved one is in hospital, please contact our Patient Experience Specialist to find out about preferred accommodation rates at a local hotel. Phone: (613) 969-7400 x 2033