Patients & Visitors
Quinte Health Care
Exceptional Care, Inspired by You.

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Update: Our regular open visiting policy has been suspended due to COVID-19.  Visiting is highly restricted until further notice. 

We are asking for the public’s cooperation as we restrict visiting at QHC hospitals.  In an effort to reduce the flow of people throughout QHC hospitals, very few visitors will be allowed and only on an exceptional basis for compassionate reasons such as supporting a palliative patient or unless it is required for care purposes such as language barriers or decision-making purposes in the cases of patient incapacity.

The hospital is allowing one person only to accompany a patient in labour as a support person for the birth.  This support person is no longer permitted to stay once the healthy mother and infant are transferred to their postpartum room after delivery.  As well, no support person can stay for maternity patients requiring admission for pregnancy complications until that mother is going to be in labour/delivered.  Specific scenarios involving mothers, infants or children that are affected by COVID will be individually reviewed.  We continue to ask that patients do not have a support person accompany them for booked appointments. 

No other visitors are permitted in order to protect our vulnerable patients and our dedicated team of staff and physicians.  This includes the Intensive Care Unit at QHC Belleville General Hospital.  

Any visitors permitted on an exceptional basis must not be exhibiting symptoms of the flu or respiratory illness and must perform hand hygiene with soap and water or alcohol based hand rub before and after visiting a patient.

Reducing access to hospitals - The following entrances are the only ones in use.  Screening stations are set up at the open entrances.

  • QHC Belleville General Hospital – Emergency department entrance for emergency patients and the Charlotte Sills Wing entrance for all other patients.  
  • QHC Prince Edward County Memorial Hospital -  Emergency department entrance for all patients.
  • QHC North Hastings Hospital – Main entrance of hospital (access to hospital through the Manor will be closed off).
  • QHC Trenton Memorial Hospital – Emergency department entrance for all patients.

CLICK HERE FOR MORE INFORMATION ON COVID-19. 

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Regular policy for visiting / patient support (temporarily suspended due to COVID-19)

QHC encourages visits from family throughout the patient's hospital stay. We know that having loved ones nearby while in hospital will make our patients more comfortable and will support their recovery.

Visiting hours are flexible to accommodate the patient circumstance; there are no prescribed hours. Visiting may be adjusted in timing and the number of visitors based on the clinical care needs of the patient. This is planned in collaboration with the patient, family and inter-professional care team.

Visiting may be interrupted for physicians and nurses to provide care if need be.  Visiting may be restricted to protect the health care needs and privacy rights of other patients or to maintain safety and security. It is recommended that patients admitted to the hospital should have no more than 2 visitors at a time. Visits of more than 2 people may be accommodated through collaboration with the patient and the inter-professional care team.

To ensure confidentiality, all health care information is shared directly with the patient. When this is not possible, it is strongly recommended that one person be identified by the patient or substitute decision maker to receive and deliver valuable information about the patient.

After hours (9 p.m. - 6 a.m.) all visitors must enter through these designated locations:

  • BGH: Emergency Entrance
  • NHH: Emergency Entrance
  • PECMH: Emergency Entrance
  • TMH: Emergency Entrance

Please note: Visitors who are feeling unwell; have an infection; have symptoms of respiratory illness, symptoms of flu-like illnesses or symptoms of other communicable diseases should not visit. 

In certain cases, visitors will be required to wear Personal Protective Equipment (PPE) to support a safe environment for patients who may have a contagious condition. 

Visitors must perform hand hygiene with soap and water or alcohol based hand rub before and after visiting a patient. (Watch the video below!)

QHC is a reduced scent environment. The wearing of scented personal care products (i.e. perfumes, aftershave, hairspray) is strongly discouraged. Bringing fragrant flowers to patients is also discouraged.

For the protection of patients, staff and visitors who may have a latex sensitivity/allergy, QHC does not allow latex balloons to be brought into the hospital.  Mylar/foil balloons are acceptable.

Visiting children under 12 years must be directly supervised by an adult, who is not the patient.

Alternative visiting (e.g. pet visitors and/or animal-assisted therapy) must be pre-arranged by contacting the In Charge Nurse in advance of the visit. 

Take a moment to learn about why hand hygiene is so important in the hospital: 



Accommodations 

If you are looking for a place to stay while your loved one is in hospital, please contact our Patient Experience Specialist to find out about preferred accommodation rates at a local hotel. Phone: (613) 969-7400 x 2033