PICTON and TRENTON, November 19, 2013 - Staff and physicians at QHC PECMH and TMH are being recognized for the outstanding service they provide to patients.
In a report released this week by the National Research Corporation (NRC) and the Ontario Hospital Association (OHA), the inpatient unit at QHC PECMH has been named top performing hospital in Ontario for overall care in acute inpatient care in community hospitals and in the 90th percentile in all hospitals combined (includes all small community and academic hospitals).
The PECMH Emergency department was also ranked in the 90th percentile for "would recommend"and "overall care" for community hospitals and all hospitals combined. The Emergency Department at QHC TMH also ranked in the 90th percentile in "overall satisfaction" for community hospitals.
The team efforts of staff at QHC PECMH and TMH are being credited for the high patient experience survey results. "These results could not have been possible without the efforts of all our staff. Our staff works hard to assist our patients and help to create a positive experience for everyone who walks through our doors," said Lisa Mowbray, Manager of Patient Services at QHC PECMH. "Whether it's delivering a meal tray, taking blood or simply smiling and saying 'good morning' it is the collective efforts of everyone who helps contribute toward a positive patient experience," she added.
This is the second year the NRC and OHA have released their annual report which highlights Ontario hospitals with excellent performance ratings based on patient perceptions. Jeff Hohenkerk, QHC Vice President said that these results really are a true testament of the hard work and extra efforts that staff, physicians and volunteers make to create an exceptional experience for patients at Quinte Health Care. "To be named top performer and receive such high rankings in the other areas proves that the teams have been living our values and are respecting our patients, always striving to improve and treating our patients with compassion and care," he said.
The rankings are based on patient experience surveys that were completed between April 1, 2011 and March 31, 2012.
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