Patients & Visitors
Quinte Health Care
Exceptional Care, Inspired by You.

Facebook   Twitter  YouTube

QHC Accessibility Policy

QHC   Policy No: 2.3
Title: Accessibility Original Issue Date: October 01, 2003
Manual: Administration  
Department: Corporate Review / Revision Date(s): 10/01/2009
Issued By:    
Approved By: SAC  

1. Policy

Quinte Healthcare Corporation (QHC) is committed to the continual improvement of access to facilities, policies, programs, practices and services for patients and their family members, staff health care practitioners, volunteers and members of the community.

The Accessibility Working Group in conjunction with the Accessibility Advisory Committee will examine and alter as necessary any by-laws, policies, programs,practices and services that have the result of unreasonably preventing or limiting accessibility. QHC will continue to foster and endorse attitudes and behaviour that eliminate barriers for person with disabilities. This commitment is supported by the annual update of the Accessibility Plan or as changes are required.

Purpose and Application

Under the Accessibility for Ontarians with Disabilities Act, 2005 all public sectors must meet the requirements of accessibility standards established by regulation. This policy establishes the accessibility standards for customer service for the organization, in accordance with Ontario Regulation 429/07. This policy applies to all employees of the organization, agents, volunteers and contracted service staff.



Customer service is provided in a manner that is capable of being easily understood or appreciated; easy to get at; capable of being reached, or entered; obtainable.


  • Any degree of physical deformity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impairment, deafness or hearing loss or speech impediment, or physical reliance on a guide dog, or other animal or on a wheelchair or other remedial appliance or device,
  • A condition of mental impairment or a developmental disability,
  • A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language.
  • A mental disorder,
  • An injury that has lead to the identification of a permanent disability for which benefits were claimed or received under the Workplace Safety and Insurance Act, 1997.

Related Policies

  1. Use of Animals in the Workplace
  2. Use of Support Persons
  3. Notice of Temporary Disruptions
  4. Accessibility Training Policy
  5. Feedback Process
  6. Notice of Availability of Documents
  7. Format of Documents
  8. Return to Work/Permanent Accommodation
  9. Visitor Policy

Appendices and References:

Reference: Accessibility for Ontarians with Disability Act, 2005, AODA