Information for Patients
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We understand that coming to a hospital can be a stressful experience for patients. The information provided below is intended to help you know what to expect and plan for your stay. Please contact us if you have any questions.
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During your initial registration at QHC, you will receive an identification bracelet to be worn at all times while you are in the hospital. You will also be required to present your Ontario Health Card.
It is very important to bring your health card to each and every visit to the hospital, regardless of what service you are accessing. This card proves you are entitled to health services paid for by OHIP and is used to verify you identification within our hospital information systems.
Pre-Registration Option- BGH: Patients can pre-register for a planned admission to BGH- for example those coming into maternity or for an elective surgery. Click here for the pre-registration form. You can fill it out and drop it off at the Patient Registration Desk at QHC Belleville General Hospital located just inside the main entrance.
Be Involved in Your Health Care
- Speak up if you have questions or concerns about your care.
- Tell a member of your health care team about your past illnesses and your current health conditions.
- Bring all your medicines in their original containers with you when you come to the hospital or to another medical appointment.
- Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.
- Make sure you know what to do when you go home from the hospital. If you do not understand the instructions you are given for follow-up care, please ask the physician or nurse to explain.
The use of cellular phones and other wireless devices are prohibited in direct patient care areas. However, cell phones are permitted in non-patient care areas such as lobbies, waiting areas and eatery areas provided it does not violate respect for others' need for quiet and privacy.
The usual discharge time is between 8 and 11 a.m. Your physician or nurse will inform you of your discharge date in advance, so you can make arrangements to have someone assist you in going home. This will ensure that we can provide beds promptly for patients requiring admission. If transportation not available, the Unit Communications Clerk can arrange for a taxi to meet you at the main entrance. Prescriptions for medications may be filled at a pharmacy. There are several close to the hospital.
Personal fragrances can cause health risks in some people. For the comfort and safety of our patients, staff and volunteers, please refrain from wearing perfume or using other personal products with strong fragrances when you will be visiting Quinte Health Care.
If you are bringing a patient flowers, or having them delivered, please ensure that they do not have a strong scent.
Since latex can cause allergic reactions in some people, we ask that no latex balloons be brought into the hospital. Mylar balloons are allowed.
Photography, Video, Audio Recording
All photos, video, or audio at Quinte Health Care must be taken with the consent of the people who will be included in the picture, video or sound. You cannot take photos or recordings without that consent. To respect everyone's right to privacy, please do not take any photos, audio or video recordings in waiting rooms. Anyone engaging in improper use of a recording device may be asked to stop and delete any image/audio captured.
Clergy of all denominations are regularly at the hospital and would be pleased to visit you. Tell your nurse if you require a Chaplain and one will be contacted for you. This service is not exclusively religious care, it is for anyone wishing to have spiritual support. Click here for more information.
Chapels are always available at QHC Belleville General, QHC Prince Edward County Memorial and QHC Trenton Memorial, and a quiet room is available at QHC North Hastings.
Smoking is not allowed on any QHC property, including inside vehicles in parking lots. Having smoke-free grounds is consistent with QHC's commitment to provide the highest possible standard of care and to encourage wellness for our visitors, patients, volunteers, staff and physicians. Your hospital stay could be an ideal time to quit smoking. Talk to your health care team about how we can help.
All valuables must be kept at home. Quinte Health Care assumes no responsibility for patient money or possessions (e.g., glasses, jewellery, hearing aides, etc.)
What to Bring for Your Hospital Stay
- Ontario Health Card
- Proof of additional health insurance coverage for preferred hospital accommodations
- Workers Compensation Board (WCA) claim number, if you have one
- Complete list of all current medications
- Calling card for long distance calls
- Cheque or credit card to pay additional expenses
- Slippers, pyjamas and robe
- Socks and supportive walking shoes
- Toothbrush and toothpaste
- Comb and brush
- Shaving supplies
- Body lotion, soap, shampoo
- Sanitary items
Please do not bring:
- More than $20 cash
- Personal valuables, such as jewellery
- Cigarettes, tobacco, pipes or cigars
- Medication, unless instructed by your physician or nurse