Patient Feedback
Quinte Health is committed to providing exceptional care and we welcome opportunities to hear about your experiences while under our care. Understanding your experiences will allow us to learn what we are doing well and where we can improve.
Feedback Management
If you have questions, feedback or have a complaint about the care you or your family member is receiving, your health care team needs to know. Please don’t hesitate to initiate a discussion with a member of your care team or the clinical manager.
If, after speaking to your health care team or the manager you feel your case requires further attention, we invite you to contact our Patient Experience Specialist. You may do so by telephone, letter, or by clicking here. The Patient Experience Specialist endeavours to respond to feedback within two business days. Please note that the Patient Experience Specialist cannot provide health-related advice or guidance.
The office contact information is listed below.
Quinte Health Headquarters
Quinte Health - Belleville General Hospital
Attn: Patient Experience Specialist
265 Dundas Street East
Belleville, Ontario
K8N 5A9
Phone: (613) 969-7400 x 2033
Toll Free: 1-800-483-2811
Email: feedback@qhc.on.ca
Regular business hours are Monday - Friday, 8 a.m. - 4 p.m.
To follow-up on your concern, our Patient Experience Specialist will contact you to explain our process, which includes obtaining your consent and some additional information, as well as describing a likely timeline. Our process is open and transparent. We will keep you informed at appropriate intervals about the progress of the investigation.
If you would like to tell us about a positive experience that you received while under our care, please click here to make a submission.
If other accessible formats or communication supports are required, please call our Patient Experience Specialist at the number listed above to make alternate arrangements.
Patient Experience Advisors
We value the input of patients, former patients, and community members. If you'd like to learn more about how you can share your experiences, perspective and input to enhance the experience of patients and families at Quinte Health, contact Catherine Walker, Director of Communications and Community Relations - 613-969-7400, ext. 2689 or cwalker@qhc.on.ca.
