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Consider if a Virtual Urgent Care visit is appropriate for your symptoms.

If you answer YES to any of the following, or are 2 years of age or younger, you should be seen in-person at an Emergency Department. Please DO NOT request a virtual visit.

  • You have severe chest pain, shortness of breath (causing difficulty talking), extreme bleeding or have experienced trauma
  • You have sudden weakness/numbness of face, arm or leg; difficulty speaking or slurred speech; vision loss; sudden severe headache with no known cause
  • You have a fever AND any ONE of the following:
    • Have an immune system problem
    • Have a complex health problem that will require a physical exam
    • Have difficulties staying awake
    • Have a rash that looks like tiny or expanding bruises
  • You have vomiting and/or diarrhea AND any ONE of the following:
    • Have repeatedly vomited (more than 3 times) and are unable to keep liquids down.
    • The vomit or diarrhea contains blood.
    • Have not passed urine in more than 8 hours
  • You have a headache AND any ONE of the following:
    • New onset of a severe headache
    • Headache associated with repeated vomiting
    • Worsening headache following recent head injury
  • You have an injury AND any ONE of the following:
    • A head injury where there was a loss of consciousness (passing out), confusion or repeated vomiting
    • A cut that may need stitches or stitch removal.
    • A burn with blisters that are larger than a Loonie
    • Concern you have a broken bone
    • An eye injury
    • An injury causing chest or stomach pain

If you do not have any of the symptoms listed above, you may be able to be seen through Virtual Urgent Care.