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Accessibility Devices

QHC   Policy No: 2.3.1
Title: Accessibility - Accessibility Devices Original Issue Date: November 19, 2009
Manual: Administration  
Department: Corporate Review / Revision Date(s): 11/19/2009
Issued By:    
Approved By: SAC  

 1. Policy

Quinte Healthcare Corporation (QHC) is committed to excellence in serving all customers including people with disabilities. QHC supports the rights of all persons with disabilities to safe and equal access to the facilities, services and programs that are offered by the hospital, in accordance with the Ontarians with Disabilities Act, 2001 and the Accessibility for Ontarians with Disabilities Act., 2005. All persons with disabilities who visit, work for, or use the hospital facilities, services, and properties requiring a personal assistive device will have access to safe and barrier-free environments, programs and services.

All electronic devices are to be checked per policy 2.11.26 Corporate - Electrical Equipment Use-Non Medical.


Assistive devices:devices that are used by people with disabilities to help with daily living. They include a broad range of products such as wheelchairs, walkers, white canes, oxygen tanks and electronic communication devices that people may bring to the hospital.

2. Purpose

In fulfilling its mission, QHC strives to provide quality care and meet the needs of those they serve. QHC respects the dignity and independence of people with disabilities. QHC is committed to providing people with disabilities who attend the hospital as a visitor, patient, staff or volunteer the same access to care as those with no disabilities.

QHC is also committed to giving people with disabilities the same opportunity to access our programs and services and allowing them to benefit from the same services, in the same place and in a similar way as other individuals.

3. Procedure

  1. People will be able to use their personal assistive devices to access our services at QHC. Devices such as TTY text phone devices, telephones and communication amplifiers (Pocket Talkers) will be made available.
    Device Location Contact Person
    Amplified Phone IS Help Desk Ext 2501
    Pocket Talkers Emergency Departments all sites Unit Clerk or Team Leader
      and 2C TM  
    TTY Text Phone (Portable) All sites BG & TMH- Registration
    Inpatient Use   PECM-ER
    TTY Text Phone (Fixed) All sites Admitting Department an
        Hastings 3 and Q7
  2. Services such as sign language interpretation and oral interpretation information available can be provided upon request (Policy # 2.5 American Sign Language (ASL) - Interpretation for the Deaf. Notify area team leader or manager for assistance as required.

  3. Wheelchairs and other mobility aides are often available or will become so upon request. Contact the resource centre or the team leader from your area for further assistance if this equipment is not readily available.

  4. For the safety of patients, visitors and staff the use of personal electronic mobility aids such as scooters or electric wheelchairs must be operated in a safe manner.

Related Policies:

Service Animals & Pet Visitation

4. References

Government of Ontario. (2007). Accessibility for Ontarians with disabilities. Retrieved October 1, 2009 

Ministry of Community and Social Services. (2008). Compliance manual: Accessibility standards for customer service. Retrieved October 8, 2009