Mental Health ServicesQuinte Health Care Belleville General is designated under the Mental Health Act of Ontario as a Schedule 1 facility providing a continuum of mental health services from crisis intervention, acute inpatient admissions, day hospital community and outpatient clinic support.
The Mental Health Service provides leadership and expertise in the care of individuals and their families with mental health concerns. Working with the client, the interprofessional teams provide clinical assessments, therapeutic intervention and support community integration. Within the framework of recovery-oriented mental health care, the programs and practices identify and build upon each client's individual assets, strengths and areas of health and competence.
Knowing it is common for persons with mental illness to experience stigma and barriers to social integration, the mental health programs, working with our clients and community partners, are committed to reducing the stigma related to mental illness and promoting the fullest recovery for each client.
Our programs include:
- Acute Mental Health Inpatient unit
- Crisis Intervention Centre
- 310-Open...Open Line, Open Mind
- Transitional Outpatient Centre
- Assertive Community Treatment Team
- Parent, Child and Youth Program
- Mental Health Clinic
310-OPEN (613-310-6736) - Open Line, Open MindOpen Line Open Mind 310-OPEN (613-310-6736) is a central intake point for people seeking information or assistance with mental health and addiction problems. This free, confidential service was developed in cooperation with community mental health and addictions groups. It provides information about all mental health and addictions services in Hastings & Prince Edward Counties. The phone number is 310-OPEN...be connected to someone with an open mind to help you when you need it. We are OPEN 24 hours a day, 7 days a week, 365 days a year.
Mental Health Inpatient ProgramLocated at the Belleville General site, the inpatient unit has 28 beds, eight of which are within the Intensive Treatment Area (ITA).The ITA provides a secured environment to support intensive assessment and care for persons requiring continuous observation. The remaining 20 beds are provided within an open unit. Within a recovery framework, the interprofessional team provides mental health care to clients experiencing acute symptoms of a psychiatric/ mental health disorder.
All admissions to the inpatient program must be approved by the psychiatrist on call or a member of the psychiatric staff.
Visiting hours on the Inpatient unit are:
Monday to Friday from 4:30 p.m. to 8 p.m.
Weekends: 2 - 4 p.m.and 6 - 8 p.m.
Crisis Intervention CentreThe Crisis Intervention Centre is a community mental health program located in the WCA wing on the fourth floor (WCA 4) at Quinte Health Care's Belleville General Hopsital.
Our multi-disciplinary team of socialworkers and psychiatric nurses are ready to respond to crisis calls and offer emergency mental health intervention in the form of assessments, referrals, short-term crisis resolution or simply information. The mental health crisis may have been brought about by relationship breakdown, loss of a loved one, forms of abuse, or any number of life stresses. As well, our team is well trained to care for persons suffering from symptoms of mental illness.
Our affiliation with Quinte Health Care and the Department of Mental Health allows us access to the many clinical and technical resources available there.
The Crisis Team is available to any adult (16 years, couples or families experiencing a psychiatric, emotional, psychosocial or situational crisis requiring an immediate, short-term intervention. The staff are also knowledgeable about the range of community resources available and are able to make referrals or provide information as needed. Persons may call directly and do not require a doctor's referral.
Any doctor, community agency or concerned individual who may be involved with someone in crisis and is unable to provide the immediate, therapeutic intervention required is welcome to call.A representative of the Crisis Team is available to provide consultative and educational services to any agency or organization who may come into contact with people in crisis.
The Crisis Intervention Centre can be accessed through a family doctor, health or social service agency, Quinte Health Care or simply by calling (613) 969-5511 and asking for the Crisis Centre. Clients will be given an appointment the same day or at their earliest convenience. Clients who walk into our office or the Emergency Department will be seen by the first available counsellor. We also provide outreach services weekly, by scheduled appointments, in Picton, Bancroft, Madoc and Trenton. There is no cost for services.
For more information regarding these services, please contact the Crisis Intervention Centre at 613-969-7400, ext. 2753 or 969-5511, ext. 2753. You may also call toll free to 1-888-757-7766.
Our on-site hours of operation are 7:30 a.m. - 11:30 p.m. Telephone response by a crisis worker is available 24 hours a day, 7 days a week.
Transitional Outpatient Centre
The Transitional Outpatient Centre provides services for clients experiencing serious psychiatric/mental health issues. Services are comparable to those offered at the in-patient unit, except the patient attends during daytime business hours on weekdays only. The Transitional Outpatient Centre is one aspect of the service continuum that includes psychiatric consultation and treatment, in-patient care, and mental health diagnostic and therapeutic services both in the hospital and in the community.
Services provided by the Transitional Outpatient Centre are aimed at preventing admission to the in-patient unit, and reducing the length of stay in the unit. Transitional Outpatient Centre services are provided by a multidisciplinary team consisting of a QHC psychiatrist and registered nurses. In addition, other hospital disciplines such as dieticians may be accessed.
Transitional Outpatient Centre provides psychoeducational programs in a didactic group format dealing with such subjects as: assertive behaviour techniques, problem-solving, anxiety management, coping with depression, stress management and relapse prevention. These services are offered to clients with mood disorders, anxiety disorders and adjustment disorders.
The Transitional Outpatient Centre also offers programs for people with chronic mental illness such as schizophrenia and other psychoticor mixed mental illnesses. For these individuals, the Transitional Outpatient Centre provides treatment in a setting where psychiatric assessment, medication monitoring and administration, and psychosocial rehabilitation therapy is readily available. Outreach in the community is also available for certain clients.
Referrals must be consulted under the care of a QHC psychiatrist.
The hours of operation are Monday to Friday 8:30 a.m. to 4:30 p.m. The Transitional Outpatient Centre is found in the Sills Wing at QHC Belleville General.
Assertive Community Treatment Team (ACTT)The goal of the Assertive Community Treatment Team (ACTT) is to keep people who have been diagnosed with severe mental illness such as schizophrenia, schizoaffective disorder or bipolar disorder, among others, out of the hospital and help them to have a life that is not dominated by having a mental illness.
ACTT provides services where they are needed. Services are often provided in people's homes, where they work or other settings in the commnity where problems occur or support is needed.
ACTT provides services WHEN they are needed. The team meets daily to discuss and evaluate possible changes someone may require and, by doing so, can have those changes implemented quickly. This commitment lessens the likelihood of emergencies but services are available 24 hours a day, 7 days a week in the event of a crisis.
ACTT is comprised of Social Workers, Nurses, Psychiatrists, Mental Health Professionals, Occupational Therapists, Peer Support Workers and Administrative staff.
The inclusion of these complimentary disciplines reduces the need for additional referrals. ACTT works closely together providing a highly integrated array of services to best meet individualized needs.
Services offered by ACTT:Health:
Delivering medications and monitoring compliance as required
Monitoring for medication side effects
Self-care and hygiene education
Assisting with access and attendance of medical appointments as required.
Oriented towards problem solving
Psychoeducation about illness and health
Substance abuse issues
Psychoeducation and support for family members
Individual Skills Training:
Organizing and completing activities of daily living
Liaison with Ontario Works, ODSP and other government agencies
Using public transportation
Finances and bill payments
Who is Eligible?
ACTT services are intended for adults 16 or older with long-term and serious mental health issues who have difficulty with any of the following:
- Activities of daily living
- Social relationships
- Medical, financial, legal or addiction issues
Referral forms can be obtained by contacting ACTT. Potential clients, family members, doctors or other service providers can complete referral forms.
Assertive Community Treatment Team (ACTT)
289 Pinnacle Street, Suite 201
Belleville, Ontario K8N 3B3
Parent, Child and Youth ProgramThe Parent, Child and Youth Clinic is an outpatient Children's Mental Health Program and is a satellite program of Quinte Health Care, Department of Psychiatry Outpatients and is funded by The Ministry of Children and Youth Services. Click here to view the Parent Child and Youth Program brochure.
The clinic, which on average has approximately 300 new referrals each year, serves children and youth 15 years and younger with acute behavioural, emotional, social, developmental or family problems. Clients often require multiple hospital treatment services. The clinic provides specialized services to children and youth with autism/pervasive developmental disorder, attention deficit and disruptive behaviour disorders, oppositional/defiant disorder, conduct disorder, mood disorders, anxiety disorders and dual diagnosis - medical/psychiatric. A wide spectrum of services are provided to address the specific needs of the child and family. Staff work with the families of these children as well.
The clinic co-ordinates and integrates services within a multi-disciplinary team with other hospital services and with the community and provides specialized mental health services customized to families' needs.
Our multidisciplinary team includes a Program Coordinator, Social Workers, Child & Youth Workers, a Psychiatrist, a Psychometrist, a Psychiatric Nurse, Teachers, an Education Assistant (provided by the Hastings & Prince Edward District School Board), Secretary, hospital volunteers, and high school co-op students.
Referral and Service Delivery
We encourage direct referrals from any individual or family wishing assistance. Support for referrals are accepted from physicians, schools and other community agencies.
The Parent, Child & Youth Clinic is co-located on WCA 4 with the Crisis Intervention Centre and draws its clientele from Hastings and Prince Edward Counties. There is a sub office located in the Trenton Hospital and in Picton at Community Living Prince Edward and the Day Treatment Program is located at Sir John A. MacDonald School at 22 Harder Drive in Belleville.
- Psychosocial assessments
- Individual Counselling
- Family Counselling
- Case Management
- Therapeutic Day Treatment
- Art and Play Therapy
- Treatment Groups
- Psychiatric Consultation
- Psychometric Consultation