Emergency DepartmentQuinte Health Care's four Emergency Departments are designed to provide you with quality and efficient emergency care 24-hours a day, seven days a week. Click here for directions and parking information.
Triage SystemWe use a triage system, which is a patient ranking system from Level 1 (conditions that are life threatening) to Level 5 (conditions that are non-urgent). This means that patients are seen in order of priority, not time of arrival.
A registered nurse identifies the priority of all patients who arrive in the Emergency Department. If your condition changes, please report to the triage nurse.
Your Health Care TeamIn addition to the core team of physicians and registered nurses, you may see a variety of other health care professionals. This includes home care nurses, nurses specializing in geriatrics; nurse practitioners who are able to diagnose, treat and discharge patients with more minor illnesses and injuries; and physician assistants who work with the physicians to manage medical emergencies and routine care needs.
ParkingThere is limited short-term parking for dropping off and picking up patients in front of the Emergency Department. Longer-term parking is available in the marked visitor lots.
Visiting PolicyOur visiting policy is designed to provide a high level of patient care in an area that is safe, confidential and respectful. The policy also helps to reduce the spread of infectious disease and reduce wait times for all patients.
Only the patient will be allowed into the Emergency Department for initial assessment by the physician. Other visitors will be admitted only under special circumstances, specifically when the patient is critically ill; under 16; unable to communicate; or is an obstetrics patient.
The patient will be asked to designate one person for Emergency Department staff to communicate with. This person will receive an update from a member of the health care team as soon as possible after the patient is assessed.
How You Can Help
- Bring the patient's blue QHC Hospital Card and Ontario Health Card or applicable medical insurance.
- Bring any prescription medications or a list of medications.
- Check with the triage nurse before eating or drinking.
- Keep all valuables at home. Quinte Health Care assumes no responsibility for patient money or possessions (e.g., glasses, jewelry, hearing aides, etc.).
- Inform the nurse if you have vomiting, diarrhea or have been told that you have an antibiotic resistant organism such as VRE or MRSA.
Prescriptions for Narcotics or Sleeping MedicationsThe emergency departments will not renew prescriptions for narcotics or sleeping medications. Under certain circumstances a one-time prescription may be provided, and only if the physician is able to determine through assessment that the prescription is medically indicated.
FeesA fee is charged for medical equipment not covered by OHIP (e.g., crutches, cervical collars). The physician will charge $15.00 for return to work and sick notes.
Be Involved in Your Health Care
- Speak up if you have questions or concerns about your care.
- Tell a member of your health care team about your past illnesses and your current health conditions.
- Bring all your medicines in their original containers with you when you come to the hospital or to another medical appointment.
- Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.
- Make sure you know what to do when you go home from the hospital. If you do not understand the instructions you are given for follow-up care, please ask the physician or nurse to explain.