Report of the President & CEO
This annual report to the community is simple - it’s all about our people. It’s about who they are and the exceptional care they provide to our patients and their family members, and to one another in our workplace. We’ve taken some of the more than 100 ‘#4MyTeam’ stories featured over the past year on social media and put them into one easy to read booklet. I invite you to take some time to review the booklet and meet the people that remain dedicated to providing exceptional patient care at QHC hospitals.
Year after year, our Foundations step-up to ensure our staff and physicians have the tools they need to provide safe, quality patient care at all four QHC hospitals. In 2017/18, QHC recognized a total of $4.5 million dollars in support from the four foundations!
Come in to any of our four hospitals and the first person you will likely see is an Auxiliary volunteer. They are an integral part of our hospital team and their efforts significantly enhance the patient experience. They raise thousands of dollars each year that goes toward patient activities, equipment, furniture, comfort items and staff education and recognition.
All our volunteers:
Each year more than 1200 volunteers contribute in excess of 110,000 hours in support of QHC hospitals. While the majority of these hours are given by the Auxiliary members – volunteers are also active with the Foundations, and in many other ways including Spiritual Health Services, patient entertainment, therapy dog services, historical displays and archives, and palliative care support. Volunteers are actively involved in decision-making and advisory roles including the incredible members of the QHC Board of Directors, the Advisory Council and Patient Experience Partners. This engagement truly keeps ‘the community’ within our four community hospitals. Thank you to all volunteers!
Our patients and their Family Members:
Each year we engage with our patients and their family members. We are increasingly including them in ways that positively influence changes in how we do things within our hospitals. This past year, we started implementing Patient Experience Partners in various departments. As unique opportunities present themselves, we embrace the inclusion of patients and their family members. Take the Butterfly Girls for example – they’ve not only raised nearly 300,000 dollars over the past three years to support those that have experienced peri-natal or infant loss at QHC hospitals and have also been embraced as valued members of the team in our maternal child program. We have patients with lived experiences helping others facing similar health challenges such as in our stroke rehabilitation program. I cannot overstate the importance of having the patient and family perspective.
Our valued staff and physicians:
I am so proud when our team of staff, physicians and volunteers receive recognition from our patients. Messages like these received over the past year – included in the annual report booklet. Despite facing the enormous pressures in today’s health care environment – our teams continue to shine. They live our QHC values each and every day. I am honoured to work with such dedicated people.
Mary Clare Egberts, President & CEO
Report of the Board Chair
As a Board of Directors governing four hospitals, we face multifaceted and complicated issues. We consider financial challenges, review safety and quality, hold the leadership team accountable, and strategically plan for the future. However, no matter how complex things get, the one thing we never lose sight of is what we, as an organization, have committed to – ensuring safe, quality patient care at all four QHC hospitals.
As Chair, I have worked to ensure lines of communication with our communities and with our partners remains open and honest. I have followed the lead of my predecessor, Past Chair Doug MacGregor, and continued communications with the leadership Our TMH for the benefit of the community. Partnerships in today’s changing landscape of healthcare are essential.
As a board, we strive to continue to recognize and encourage Board support of Auxiliary and Foundation initiatives and to ensure these organizations recognize that the Board fully understands their critical value to QHC. We wish to thank the hundreds of Auxiliary volunteers that give thousands of hours of time each year in support of QHC hospitals. In addition, we are immensely grateful to the Foundations that ensure our hospitals have the equipment needed to extend exceptional patient care.
We continue to work towards building a strong Board relationship with the SELHIN Board and as well with the leadership of the other hospital Boards in the SELHIN region. I strive to keep our Board aware of all circumstances impacting QHC through regular communications and by involving Board members in aspects of our Board meetings that are related to staff recognition. I am grateful to be part of such an engaged Board of Directors. I want to acknowledge each and every one of you for your service to this organization and to this community.
I take every opportunity to communicate to staff, physicians and volunteers how much the Board values their individual contributions to QHC. The teams at QHC are a source of inspiration as they function in such a high-demand, constantly changing landscape. They have exhibited remarkable resiliency, ingenuity and collaboration in meeting the increasing care needs of our patients.
When I reflect on the past year, the dominant feeling I have is gratitude. On behalf of the QHC Board of Directors, I want to express my sincere thanks to everyone that plays a part in ensuring QHC hospitals remain a point of pride in the communities we serve. In today’s environment – health care is fraught with challenges and pressures- and it’s not an industry for the faint of heart – and yet it attracts the “very best of the best”. I say to all of you as we head into what I’m sure will be another year of record patient volumes, resource challenges and significant system changes - to remember this quote from T.S. Eliot - “If you aren't in over your head, how do you know how tall you are?” We are all very tall people at QHC 😊.